This page lists the types of trouble tickets that are being used for WISE 3.0, who should be getting those trouble tickets, and who is responsible for making sure that the trouble tickets are addressed.
Type: Trouble Logging In
- Description: For people who forgot their username/password.
- GoogleGroup address: WISE3-trouble-logging-in@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Tony Perritano (admin access)
- Hiroki Terashima (admin access)
Type: Need Help Using WISE
- Description: For people who need help using WISE.
- GoogleGroup address: WISE3-need-help-using@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Kathy Benemann
- Matt Fishbach
Problems with the project
- Description: For reporting broken links, misspelling or Factual Error, problems running a model/simulation step in the project and Error messages in the project and portal UI
- GoogleGroup address: WISE3-project-problems@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick (for project-specific), Hiroki Terashima (for technical problems), Matt Fishbach (for portal UI)
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Matt Fishbach
- Hiroki Terashima (admin access)
Student Management
- Description: For issues related to managing student accounts, student groups, periods, grading
- GoogleGroup address: WISE3-student-management@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Matt Fishbach
Need Help with Authoring
- Description: to request help with authoring projects
- GoogleGroup address: WISE3-authoring-help@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Tony Perritano (admin access)
Feedback to WISE
- Description: teaching tips, positive/negative comments
- GoogleGroup address: WISE3-feedback@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Kathy Benemann
- Hiroki Terashima (admin access)
- Tony Perritano (admin access)
- Matt Fishbach
- Geoff Kwan (admin access)
Other
- Description: Special requests, other problems
- GoogleGroup address: WISE3-other@googlegroups.com
- Person in charge of making sure that this ticket is addressed: Doug Kirkpatrick (for non-technical issues), Hiroki Terashima (for technical issues)
- Ticket listeners:
- Doug Kirkpatrick (admin access)
- Hiroki Terashima (admin access)
- Tony Perritano (admin access)
- Matt Fishbach
- Geoff Kwan (admin access)